![]() ![]() You don’t have to listen to “elevator muzak” when they are off line.They are more likely to go off line to ask other people for help (good for you). ![]() If they don’t read history, you can copy / paste the past conversation to them, saving you having to repeat yourself.When you get transferred to the “right” person, they can review the history.Provides instant time stamped transcript.I found it had several advantages over phone support, even though you still contact the same outsourced, support personnel: I recently used online chat support myself. As computer scientists we are trained to communicate with the dumbest things in the world – computers – so you’d think we’d be able to communicate quite well with people. ![]() This site to confirm the general scope of the Office 365 installation problem Phone your credit card company and ask them to cancel the charge for non-delivery.
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